Any company is only as good as the team members who make it up.
Here are just a few of the real people in Northeast Ohio who stand to assist you with your computer and IT service needs:
David Doucette
Vice President, Operations
We are proud to say that Dave served our country for 8 years in the US Army, obtaining a rank of Sergeant with several overseas deployments. Though he began at GLC as a Help Desk engineer in 1998 (making him one of our longest tenured employees), Dave is now an integral part of the Operations group across various levels, where he currently leads as Operations Manager. In this position, Dave is responsible for all service delivery functions within GLC, helping us to deliver results to our clients with military precision and commitment to excellence. Dave currently lives in Sandusky and is father to 4 children.
Debbie Tsiros
Accounting Manager
Debbie has delivered hard work and excellence ever since joining the GLC Accounting Department in 2003, becoming Accounting Manager in 2012. Her motto is “whatever it takes to make it work” since every day brings new challenges and solutions to be found. Though she loves accounting (finding it as entertaining as doing a crossword puzzle she says), she also enjoys spending time with family and friends, walking and hiking, reading and playing games, and going for rides in her husband’s sports cars.
Gerri Kelovsky
Accounting Assistant
Bringing with her 20 years of office experience, Gerri has worked in GLC’s Accounting Department since 2014, working closely with both customers and vendors. Outside of work, she enjoys hanging with friends and family, watching movies, dancing, working out at the gym and attending her son’s drum performances. Some of her favorite things include sunsets, wine, Mickey Mouse and anything purple.
Mandy Martinez
Service Manager
When Mandy joined Great Lakes in 2014, she began as a Contract Administrator. She didn’t waste any time and quickly moved through the ranks to her current position. Mandy oversees the Dispatch Department, all local and overseas customer relations, talent acquisition and logistical aspects of our Maintenance Department. However, adventure is Mandy’s true calling. She has gone from parasailing and swimming with dolphins in the Caribbean to touring European castles and everything in between.
Anthony Chapman
Help Desk Supervisor
A true example of upward mobility, Tony started with Great Lakes in November 2005 in the warehouse. His roles over the years included working in the Shipping & Receiving department, Depot Repair department, and then finally the Help Desk, eventually becoming Help Desk Supervisor. Before coming to GLC, he graduated from North Ridgeville High School and attended ITT Tech. His determination, dedication and commitment are second to none.
James Shuster
Help Desk Engineer
After attending Lorain County Community College, Jim started at GLC in 2005 as a Help Desk Technician. He’s grown to become quite an invaluable addition to the Help Desk team over the years, receiving the nickname “Ol’ Reliable”. He’s a great technician and is truly a wizard with our customers. As the old saying goes, “Beware of the quiet ones.”
Chris Toney
Help Desk Engineer
How many people can go straight from college into their chosen field AND be on their own billboard? Meet Chris! He joined GLC in 2014 as a Help Desk Technician after graduating from Tri-C with an IT Degree. At that time, he was also the Tri-C poster boy with his picture on highway billboards throughout the area, as well as in magazines and the Plain Dealer. Chris has come a long way since—He is a team player and the customers truly enjoy working with him, as do we!
Clayton Higgins
Network Engineer
Clayton is a Network Engineer at GLC who started in 2016. He has extensive experience with over 20 years in the field, plus has both CompTIA and Microsoft certifications. A South Amherst High School grad, Clayton puts the customer first… always! He’s an invaluable asset to our team and to the customers.
Steve Mihalic
Network Engineer
With over 15 years of IT Customer Support experience, Steve started at GLC in 2017 as a Network Engineer. His ability to work in a larger environment, maintain all the servers, and take care of all the workstations almost single handedly is a testament to his specific skill set. He graduated from Valley Forge High School and TTI, and always brings a willingness to help in any situation, a wide variety of knowledge and a smile.
Adam Weeks
Network Engineer
Adam is the “new guy on the block”. But just because he’s the youngster, (he started with GLC in early 2019), don’t underestimate his powers. Adam is a Network Engineer with over 15 years in the field, he has extensive experience with networking and is a VMware Certified Professional (VCP-DCV6). Throughout his career he has gained a lot of knowledge in the many areas of IT by learning hands-on. We call that “Baptism by Fire”…!! That’s why we like him. In his spare time, he mostly enjoys playing golf and spending time with his kids.
Lee Eller
Senior Network Engineer
Lee (or as we like to him, “Elder” Eller) was GLC’s first hire back in 1987, starting off building systems as an engineer. Over the years, he has tried on many company hats, including running the Field Services Division, but he is truly a technician at heart, which is why Lee is now our Senior Network Engineer. Capitalizing on his strengths, this military veteran’s depth of knowledge and experience are a tremendous asset to our customers. Lee’s years of service are a HUGE testament to who he is as a person and his commitment to Great Lakes.
Anthony Tullio
Senior Field Engineer
Anthony is our jack of all trades, meaning every time we need something done, he’s the one we call! Anthony joined the Great Lakes team in 2013 and is easily able to use his creative thinking skills to come up with innovative solutions to everyday technical problems. After hours, Anthony enjoys photography, loves trivia and boasts that he once kept a house plant alive for a solid month.
Dan Ondercin
Senior Field Engineer
Servicing all of Northeastern Ohio for GLC since 2000, Dan possesses an exceptional understanding of the equipment he repairs and enjoys sharing his knowledge and mentoring our growing team. Dan lives life to the fullest when he’s not at work, spending his time golfing, fishing and boating on Lake Erie, and performing with his band.
John Semonin
Senior Field Engineer
John is our Akron and Canton area Senior Field Engineer. Since teaming up with Great Lakes in 2006, he has built enduring relationships with his customers, by always taking a moment after his repairs to chat and joke along with them and brighten their day a little. When John has time to unwind, he enjoys tinkering with his vintage train collection and spending time with family.
Gary Pounders
Field Engineer (Central/Southern Ohio)
Joining Great Lakes in 1999, Gary is our Central/Southern Ohio Senior Field Engineer. He brings with him decades of experience in the computer industry and has established excellent relationships with his customers. When Gary isn’t at work, he enjoys working on classic cars and relaxing at home with his family.
Rick Wackerly
Senior Sales Executive
Rick was recruited to join the GLC Sales team in 2012. At the time, GLC needed strong sales assistance and Rick previously owned and operated a moving company for 35 years, which means he was out there working on a truck every day! Anyone that can do that, plus maintain positive customer relations, was someone we wanted. Rick brings his charm, wit and “gift of gab” to every meeting and he is still keeping his customers happy after all these years.
Jim Manco
CEO/Owner
Before founding GLC, Jim first graduated with a Bachelor of Arts degree in Communications from Ashland University, followed by a 10-year career in Sales as one of IBM’s lead revenue generators. Then in 1981, he started the Great Lakes Computer Corporation. He has since watched his company grow and evolve throughout the years, from brokering computer equipment to full-service IT maintenance, Managed Services, Data Security and more. Though he’s not often in the office, don’t count him out. He’s tanned, he’s rested, he’s ready!
Bob Martin
President
Bob joined the company in 1995, after a 12 year “vacation” working for the Navy in sunny Virginia Beach. Bob graduated with a BSEE from the University of Akron. He has held multiple positions at GLC including Large Account Sales, Sales Manager, VP of Operations, and now serves as President. Although he oversees all operations, Bob’s primary focus is in the areas of sales development, strategic direction, government sales and large account management. Bob spends most of his day driving the Operations Team crazy with his “questions and ideas”.
Trish Anderson
Dispatch Coordinator
Trish joined the Great Lakes dispatch team in 2018 and brings with her a wealth of knowledge in logistics and is making strides in improving the overall customer experience. Trish’s main goal every day is to make sure her customers receive the highest quality parts, while receiving exceptional service from start to finish. When she’s not spending time with her family, Trish enjoys reading and swimming.
We do more than you expect!
